FAQ's - Discover the magic of gift giving
Looking for answers? We've got you covered! Check out our FAQ's for all your burning questions or drop us a message using the contact form below. And while you're here, don't forget to click that button to explore our range of locally made giftware products - we promise you won't be disappointed!
How quickly will my gift be received?
For standard postage:
Perth Metro Area: Allow 1 – 2 business days for delivery.
Australia Wide: Allow 2 – 8 business days for delivery.
For express delivery:
Please allow 1-4 business days Australia wide.
Please contact us at sales@madewest.com.au if you require your items sooner then the shipping estimates that have been quoted.
How much is postage?
Standard postage flat rate of $10 Australia Wide for all orders valued to $149
Express postage flat rate of $15 Australia Wide for all order under $150.
Free standard shipping for all orders over $149
If you live in the Perth metro area and would like to pick up your order, please select this option at the checkout and we will be in contact with you to arrange collection from Duncraig.
Do you ship overseas?
At this stage we do not offer overseas shipping.
Do you offer local pick up?
If you live in the Perth metro area and would like to pick up your order (from Duncraig), please select this option at the checkout and we will be in contact with you to arrange collection or the possibility of free delivery.
Do you offer gift wrapping?
Yes we do!
When you are shopping individual gifts, simply select to add the gift wrapping option under the heading 'Add Something A Little Extra.' It costs $8 for your gift to be beautifully wrapped.
All gift boxes come with gift wrapping included.
Can I leave a message for the recipient?
Absolutely!
You can leave a personalised message for the recipient on the product page when placing your order. You can also leave a message when in the cart.
Messages are handwritten onto our complimentary Made West message cards.
For something a little extra, you can purchase one of our gift cards for $3.50 (as an additional extra) where a handwritten message will be written.
Do you offer custom branded wrap on your gift boxes?
Yes!
Want your boxes to pop with your brand colours and logo? We've got you covered! Simply shoot us an email at sales@madewest.com.au with your logo attached, and we'll take care of the rest. It's that easy - sit back, relax, and let us work our magic!
Contact us
Have a question, or want a product recommendation? Get in touch.